Terms & Conditions

General:

PI Ready  makes use of the following Courier partners for delivery, all orders are directly insured through the courier:

  • Fastway Couriers, door-to-door delivery
  • Aramex Couriers, door-to-door delivery
  • PostNet Couriers, counter-to-counter

Due to the instability of the South African Postal Service, Pi Ready at its discretion may opt for to refuse delivery to any postal addresses i.e.: deliver to a post box or to any post offices.

Orders will only be released for shipping once all monies have cleared and are available within our Bank account.

We for now only dispatches orders for delivery within the borders of South Africa. You are welcome to use your own courier to collect from us and import to your country. 

Please ensure all delivery details including the postal code are accurate, as we cannot be held responsible for delivery to the incorrect address and you might forfeit the goods or could be liable for all additional handling and shipping charges as a result of such errors.

It will be deemed that you as the purchaser assign without prejudice and without a proxy to a party other than yourself to sign for your goods at your specified and confirmed delivery address should you be or not be present at time of delivery.

You accept that we does not have to prove that you personally received the delivery of such goods. You agree that we would only be required to prove that someone not necessarily yourself signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure your package is delivered.

Should you fail to notify us of non-delivery within 72 hours, you agree that it would be deemed that you received the purchased goods.


Delivery of products purchase through the online store is subject to the geographical delivery framework as determined by our courier partners. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel.  

Failed delivery:

Goods shipped in error /Incorrect goods delivered:
In the unfortunate event that you receive a delivery whereby the goods and or its quantity delivered to you does not match your products and it’s quantity as per your waybill/purchase order, you agree to notify us immediately upon receipt of such delivery via email at email address, to have the incorrect goods collected and the correct goods delivered to you.

Damaged Goods delivered:

Please notify us within 24 hours of receipt of delivery on email address, in the regrettable event that you receive a damaged product. We will do our utmost best to have the damaged product collected and a new product delivered to you ASAP.

Price of delivery:

Please check the delivery options when making a purchase via the our website; currently we only offer a flat rate R100 delivery fee for local shipping.

Delivery Periods - dictated by Courier Partners:

-          Delivery will typically take between one (1) and three (3) business days
-       No deliveries will take place on a Saturday, Sunday or any Public Holidays

Collections:

Collections can be arranged from our pickup point in Lambton, once proof of payment has been received. Orders will only be released for shipping once all monies have cleared and are available within our Bank account.  Please email us at, smits1@telkomsa.net to make prior arrangements.

Business hours:
Monday to Thursday 08h00 to 15h30 and Friday 08h00 to 12h00.
Please note, that an upfront positive ID and order number will be requested before goods will be released.